Frequently Asked Questions

Everything you need to know about our premium outdoor apparel and gear.

What is the Big Agnes return policy?

We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.

How do I determine the right size for my outdoor gear?

Each product page features a detailed size guide with specific measurements. We recommend measuring your chest, waist, and inseam to compare against our charts for the most accurate fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected courier service.

How should I care for my technical apparel?

To maintain the integrity of waterproof coatings and insulation, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low heat.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Is there a warranty on Big Agnes products?

All our products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship to ensure your gear lasts for many adventures.